FAQs

See below for a selection of our commonly most asked questions.

Getting Started at King Jack Casino

Registering At King Jack Casino

King Jack Casino, unlike other sites, is completely integrated into the main website so there is no need to download any software. Enjoy playing at King Jack Casino 24-7 from your PC, mobile or tablet.

In order to register your account, please click Join Now and complete the form. Should you have any problems please contact our friendly Support staff ([email protected]) who will be happy to assist.

Can I Play For Free?

On the majority of our games you will be able to play for fun, you will however need to have an account registered with King Jack Casino in order to be able to access our complete game offering.

Playing for fun will not earn you any loyalty points, nor will you be able to take part in many of our exciting promotions. 

What Is The Legal Age To Play At King Jack Casino? 

At King Jack Casino we accept players who are over 18 years of age, provided that this is the minimum age requirement for online gaming within your jurisdiction. Regrettably we also have some jurisdictions where we are not able to accept players from, please refer to our Terms and Conditions for more information.

Security And Privacy

At King Jack Casino we take security very seriously. In order to make any transaction on your account you will need your username and password. We then use a secure data transfer during all transactions to prevent any information being supplied to a third party.

What Is Verification? 

We must ensure that our customers are aged 18+ and are who they say they are for Customer Due Diligence. We take this responsibility very seriously and may ask you to securely send verification documentation such as ID, and proof of address and source of income. Please visit our Player Verification page and Account Verification page for more details.

Can I Opt Out Of Receiving Offers Via Pop-Ups On The Site? 

Yes, you can. Simply contact customer services to request this. This may take up to 3 business days to take effect.

How Do I Know Which Promotions I Am Eligible For? 

Once you log into your King Jack Casino account, you will be able to access the Dashboard and your “My Account” section. Within these we not only have displayed the promotions you are currently eligible for but also some of our special promotions.

In addition to special promotions communicated via the “My Account” page or emails and sms, we host promotions all the time so please regularly check out our Promotions section for complete details on what they are and how to qualify!

How Do I Contact Support? 

Our Support team are always on hand to help via email or telephone. Please choose the method of communication you feel most comfortable with. Our Support page has all the details of how to get in touch with us.
Support is available 24/7 for your convenience. All email communications are responded within 24hrs from the time of receipt.

Setting Personal Deposit Limits 

Should players wish to establish deposit limits on their account, they can do either through the cashier or by contacting our Customer Service Department who will happily assist with your query. Limits can be set daily, weekly or monthly.

What If My Question Is Not Answered In The FAQ’s?

We would be happy to answer any questions you may have. Please contact our friendly Support Team with your question at any time.

Where Do I Play My Bonus?

Bonuses are assigned to specific games that you can play them on. Open an eligible game and the bonus will show in your balance. Go to My Account > Account Activity > Promotions for more details on the bonus including full details of where you can play them.

How Much Do I Have To Wager / How Much Am I Left To Wager?

All information on how much wagering is left on bonuses or spins is available in the My Account section, as above.

Where Can I Find My Free Spins? 

There are different types of free spins and they are only eligible to be played on selected slots. If they are playable on Exclusive Slots, they can be played on all slots in our Exclusive Slots tab, excluding progressive slots. These spins will always show in your Free Spins balance.
NetEnt spins are allocated only to slots by the game provider, Netent. These could be available on all Netent games OR selected slots, depending on the offer. NetEnt Free Spins do not appear in your spins balance. Only when you load an eligible NetEnt slot, will you be prompted to play your free spins.